We at KONE will continue to create value to our key stakeholders.

Amit Gossain, Managing Direcor, Kone Elevator India

“We as elevator &escalator manufacturers, need to work together and ensure that there is an overall 'Lift Regulation & Act' for the country which allows the design and manufacture of safe elevators. This is my expectationfor the forthcoming Budget,” says Amit Gossain, Managing Direcor, Kone Elevator India.

What is your outlook for the Elevator and Escalator industry in 2021 in terms of growth potential and product innovations?

For the year 2021, the elevator and escalator industry in India and South Asia is to ensure success to our customers by delivering them the best people flow experience. With new technologies and connectivity, we can provide an opportunity to add value to the customers in new ways that meet their specific needs, while at the same time technological development has changed their expectations on speed, transparency and predictability. As an industry, an organization which is productive and has a sense of urgency for the success of customers is the one that will do well. All this, for the flow of urban life, should be based on deeply-held values and a commitment to safety and quality.

Brief us on your road map?

We at KONE will continue to create value to our key stakeholders - customers, shareholders, employees and society as a whole. We approach through 'Winning with Customers' and by co-creating more with our customers and partners through innovation and collaboration. This is done by providing the required skills, engaging them and keeping them productive.

What are the major anticipated challenges, and your suggestions to iron out those?

The major anticipated challenge in the industry is 'Sustainability', it is a source of innovation and also a competitive advantage for us. We will be focussing to continue to be more inclusive and have an organization that promotes creativity, by bringing together people with varied perspectives and backgrounds, and have a wide variety of ideas. Also, we will continue to build an organization where customer feedback is taken for producing products that are best in class as well as environmentally friendly. 

What policy or regulatory support do you expect? And also brief us on the wish list from the forthcoming budget? 

We as elevator & escalator manufacturers, need to work together and ensure that there is an overall 'Lift Regulation & Act' for the country which allows the design and manufacture of safe elevators. This is my expectation for the forthcoming Budget. 

Elevators and escalators are everywhere in urban environments. The safety of millions of people who use them is our top priority. Safety in our industry is of paramount importance and therefore we as an industry body should ensure that all our employees, customers and suppliers have a culture of safety built-in and follow all the processes required for a safe productive world-class working environment.

The growth of infrastructure and real estate sector in India is lean due to Covid-19 and parameter of liquidity before that. However, India is a country which is growing fast and so is the population that needs world-class infrastructure, as well as lots of housing for current and future requirements. Therefore, real estate experts predict that there will be a gradual demand for commercial and residential spaces in key metro cities of the country. There is already a latent demand built-in because of the recent slowdown. Therefore, economic activity and government policies are going to be favourable for this particular industry to grow.

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