Understanding Customer Requirements Is Central To Our Product Development.

Dimitrov Krishnan, Managing Director, Volvo CE India

How is the construction equipment market gaining pace in India? What are the demand drivers?

The construction equipment industry has experienced consistent growth, propelled by significant infrastructure development initiatives undertaken by both the central and state governments. Projections indicate a continued upward trajectory with an expected CAGR of over 10% for the next decade. Key drivers of this growth include road construction, urban development, mining, and irrigation projects, solidifying the Indian construction equipment market’s expansion.

How are you meeting the needs of customers in a time-bound and cost-effective way?

Staying attuned to the evolving needs of our customers is paramount. We actively collaborate with authorities, technology innovators, and end-users to deliver optimal solutions in a cost-competitive environment and within stipulated timelines. Challenges are inherent in every industry; hence, our approach is to remain agile and responsive. Understanding customer requirements is central to our product development, aiming to enhance their operations by offering solutions that are not only effective and safe but also environmentally friendly and cost-efficient.

What are your plans for this year to attract customers?

Embracing the responsibility of leading the construction equipment (CE) industry’s transformative shift from conventional fuels to eco-friendly technologies, this Excon marks the initial strides of the change we committed to. Our e-MOB products will be showcased, providing customers with first-hand experience of cutting-edge technologies, and illustrating how this transformation can enhance their business operations. We are actively engaging with our customers and industry stakeholders through various channels to ensure awareness of Volvo CE’s planned activities at EXCON 2023.

How are your technologies and services going to address the changing needs of the customers?

Introducing technologies that prioritize safety, cost-effectiveness, and environmental sustainability, our extensive service offerings in the uptime and productivity realm offer customers ample opportunities to enhance the efficiency of equipment, workforce, and sites. This empowers customers to concentrate on their core activities, ensuring timely project completion and delivering the highest quality results.

What are the strategies for effectively serve your customers in future?    

Maintaining consistent communication with our customers, comprehending their needs, and delivering product and service solutions efficiently and cost-effectively stand as our foremost priorities. Additionally, we are committed to raising awareness about new technologies, particularly E-Mobility solutions, and facilitating a seamless transition from conventional fossil fuels to greener alternatives.