Delivering innovative parking solutions
Finding a parking space that matters can sometimes feel like discovering a rare gem in a bustling cityscape, offering convenience and relief in equal measure. KLAUS Multiparking has contributed for almost 6 decades of technological innovations in multi-parking systems and is represented in more than 80 countries. Over the years, our premium parking systems have become increasingly flexible and capable. KLAUS Multiparking started its operations in India in 2002. It has a state-of-the-art manufacturing plant at Shirwal, Pune, being the only plant outside Germany. KLAUS Multiparking India has grown tremendously over these years with an unmoving focus on promptly and reliably delivering innovative parking solutions to its customers. Besides its advanced products, KLAUS Multiparking India offers 24X7 services.
KLAUS service
KLAUS commitment to excellence extends to our customer service – always ready to address your inquiries with a smile. We not only offer best-in-class products but also an all-round after sales service packages.
While we maintain customer’s parking systems, our enthusiastic team always strives to know insights from them. Our teams connect with customers periodically through service visits training sessions concern closures for their products and these interactions help us to understand the pain points. The valuable feedbacks help us improve our products and service so customers can just Park and Smile. We have well equipped, skilled service workforce covering pan-India locations in more than 60 cities which helps to achieve an uptime of 99.5%.
What comes under KLAUS Service?
· Customer training: To ensure you get the most out of our product, we'll guide you through a comprehensive training program that covers all the essential features and best practices for optimal use.
· Preventive maintenance: Regular preventive maintenance is crucial for extending the lifespan of your equipment, reducing downtime, and ensuring optimal performance.
· Refurbishment: It enhances the functionality and appearance of your equipment, bringing it back to near-new condition while also being cost-effective and environmentally friendly.
· Genuine parts: Ensuring the highest quality, reliability, and compatibility with your equipment, ultimately safeguarding its performance and longevity
· Fully trained technicians: Our fully trained technicians are equipped with the expertise and knowledge to provide top-notch service, ensuring your equipment operates efficiently and effectively.
· Annual maintenance contract: It offers you peace of mind with regular inspections, timely repairs, and priority service, ensuring your equipment remains in optimal condition throughout the year.
· One-time services: It provides immediate, expert solutions for your needs, ensuring quick and effective resolutions to any issues you encounter.
· Functional safety inspections: It helps to verify that our parking system meets all safety standards, minimizing risk and ensuring safety.
How existing customers can register their concerns with KLAUS?
Feel confident in your purchase knowing that our attentive customer service is just a call or message away, ready to exceed your expectations. There are two ways in which a concern can be registered with us. Customers can reach us via email on service@klausmultiparking.in in case of general concerns or enquiries related to service. We have launched our service hotline number 18003097171 where customers can reach our representative. Once the concern is registered, our regional team will respond to the customers at the earliest.
Going beyond, we also have area wise escalation matrix for immediate assistance.
What is WOW?
‘Workshop On Wheels’ is a service van that is fully equipped with genuine spare parts, trained technicians and is available 24*7*365 for any concerns raised at customer sites.
Through WOW, we ensure system remains running as smooth as when it was first installed.
Additional offerings that KLAUS provides under service portfolio
“Our customer service is not just about resolving issues; it's about creating an experience that leaves you delighted and confident in choosing us, KLAUS Multiparking seeks to form a long-term relationship with the customers and hence provides additional services that make sure parking systems function safely and reliably at all times.”
We are offering mod kits for parking systems installed. Mod kits are majorly divided into 4 categories.
· Safety mod kit: Ensures the complete safety of cars and the end users.
· Add on mod kit: Ensures extra comfort, easy operation and easy park in & park out for the end-users.
· Signage mod kit: Assists in the communication of important instructions, reinforce safety messages, and provide instruction for prohibition, warning, and emergency.
· Cleaning mod kit: Ensures that the systems are in good shape and are clean for smooth operation. The kit enhances the life of structural components, prevents corrosion and minimizes concerns.
· Modernization:
I. Add-on to existing system.
Closing statement that you specifically want to make for better serving your customers?
Customer satisfaction is the heartbeat of our business, and our dedicated support team is here to ensure your needs are met with efficiency and care. We advise our customers to get their parking systems serviced by authorized KLAUS Multiparking technicians and not from unauthorized agencies. KLAUS customer service is not just about resolving issues; it’s about creating an experience that leaves you delighted and confident in choosing us.
Ganesh Phadtare
General Manager Service
KLAUS Multiparking
