KONE Is Committed To Providing Safe And Reliable Elevator Solutions And Services.

Amit Gossain, Managing Director, KONE Elevator India

How is the need for safer and advanced lifts/elevators growing in residential and commercial buildings?

Safety is a fundamental concern in the elevators and escalators industry due to the potential risks to human life, legal requirements, and the industry’s role in facilitating efficient urban mobility. We took the initiative to prioritise the safety and security of the users by introducing many cutting-edge technologies like KONE Access. It’s a scalable and flexible access control system that is seamlessly integrated with the elevator system and building doors. The solution combines user interface devices, system hardware, and access control management software, ultimately providing user-friendly experience along with the security.

Other such technologies are KONE E-Link that can monitor all elevators and escalators from a single location for a real-time overview of equipment status, demand, traffic performance, and availability. Apart from these, KONE 24/7 Connected Services is another brilliant safety feature. KONE 24/7 Connected Services provides valuable information on upcoming maintenance needs and identifies any potential issues before they cause problems. The service is available from the building handover phase to ensure everything goes smoothly, giving a clear overview of equipment status and allowing our customers to take advantage of preventive maintenance services right from the earliest stages of its life cycle.

What are the measures needed to avoid accidents of lifts and elevators?

Inadequate maintenance and poor supervision of elevators can pose significant safety risks. Elevators are complex machines, and any malfunction or negligence can lead to accidents, including injuries or fatalities. These can result in issues such as sudden stops, door malfunctions, or entrapments.

KONE is committed to providing safe and reliable elevator solutions and services, and we encourage building owners and operators to prioritise elevator safety through proper maintenance, modernisation, and adherence to best practices and regulations. Having clear and well-communicated emergency procedures in place, along with features like emergency communication systems and backup power sources, can minimise the impact of accidents.

What is your outlook on safe vertical movements in buildings and structures?  

Safety is the most critical factor for passengers while boarding an elevator. While most of the lifts are reliable, there can be a few circumstances that result in a hazard. Here, IoT connectivity can be an optimal solution to improve safety measures. In the time of an incident, the connected elevators can relay essential data, which can aid the maintenance personnel in timely response and proactive maintenance.

Artificial intelligence (AI) has emerged as one the most promising technologies in elevator digitalisation as it revolutionises user experience, and increases the attractiveness, adaptability and value of the building. AI has enabled faster data retrieval, automation, and data-driven decision-making for businesses. Like our KONE 24/7 Connected Services that connects elevators and escalators to our cloud-based service and AI-based analytics to make smarter predictive maintenance decisions that take people flow to a whole new level.