Our technological improvements have enabled our business expansion in the elevator industry

- Amit Gossain

Managing Director, KONE Elevators India

How do you view the progress of infrastructure development in the country under the National Infrastructure Pipeline programme?

The National Infrastructure Pipeline (NIP) programme has led to job creation, enhanced living standards and given a fair access to infrastructure for all, promoting inclusive growth. Its goal is to supply and infuse finances in the Indian economy that are required for infrastructure development by 2030 by acting as an enabler. Increased economic activity, a stronger tax base for the government, more budgetary room, and quality spending on productive sectors are all benefits of developed infrastructure.

These infrastructure development projects have improved access to sources of funding by increasing investor trust while also delivering projects that are better prepared, reducing aggressive bids and project delivery failure. By this pace, we are sure these projects will be a massive success in enabling economic growth of the country.

KONE Elevators has been a major player in the elevators and escalators sector with many innovations. How are these innovations helping in the infrastructure developments of the country?

At KONE, we believe that our technological improvements have enabled our business expansion in the elevator industry. Our position as one of the top leaders in this sector has been strengthened by the relentless efforts of our teams and our partners.

We thoroughly research the urbanisation trend and use the data to advance technology. Our ideas create a network of growth and trust by meeting the needs of each of our customers. We are happy to report that KONE even built the biggest passenger elevator in the world, in India.

At KONE, we take great pride in providing specially designed solutions for unique projects. We worked with the KONE Global team of Major Projects expertise in addition to our KONE India team to plan and deliver this most difficult and demanding project. Along with innovating and producing solutions that people value, we collaborate with our customers to produce an experience that is unparalleled.

How has the company evolved in the recent past in the Indian market? What are the major achievements?

For the second time in a row, the renowned Great Place to Work institution recognised KONE Elevator India as a Great Place to Work. This certification is a testament to KONE India's dedication to promoting a positive workplace environment and motivating employees to meet the highest standards of quality and productivity. The business takes pride in its dedication of always putting the needs of its employees first and in cultivating an environment that fosters teamwork, diversity, performance, growth, and a sense of belonging.

KONE has established a reputation as a leading worldwide innovator thanks to ground-breaking technology like the machine-room-free elevator and a superlight hoisting rope that allows elevator travel of up to one km. KONE has demonstrated time and again that it can adjust to the demands of a shifting environment.

What are the opportunities for KONE Elevators in the upcoming market scenario?

In India, the elevator industry is anticipated to grow significantly during the next five years, and it's currently valued at about Rs 10,000 crores.

Due to the country's expanding infrastructure development projects, which call for elevators for vertical transit, market growth is predicted. It is also anticipated that metro developments in several important cities would increase demand for installing new equipment as well as for maintaining and updating elevators that are already in use.

KONE is the leading company in the elevator industry in India and hence it has immense opportunity in the upcoming market scenario. At KONE, we work with many companies and organisations, across different industries, to develop and co-innovate new experiences for our customers. This has immensely helped us to be the market leaders. The KONE Digital Platform is at the heart of connectivity and innovation for digital products and services, providing real-time data from equipment, people flow solutions and KONE enterprise applications.

How is the company prepared to grab the future market opportunities?

We at KONE believe that cutting-edge digital technologies are not only a thing of the future; they are the future.

The KONE DX Class, the first digitally connected elevators in the world, have completely changed how elevators will function in future smart buildings. It enables for services like dynamic display, acoustics, and lighting to be employed to suitably alter the interior and ambiance.

In the form of an autonomous guided vehicle (AGV) robot and a customer engagement robot, we at KONE have merged digital solutions with the robotic solutions provided by our ecosystem partners. We continue to employ real-time data, innovation, and analytics to develop smart solutions as preventative maintenance gets smarter.

This might be observed using our AI-based intelligent and predictive KONE 24/7 Connected Services. Furthermore, we have developed
a superior-engineered and revolutionary Touchless COP (Car Operating Panel). In addition to other smart building features, we also offer "Version X," which can be used for visitor registration through QR, facial recognition, and app-based scanning. To win the future market, KONE is committed to developing such technology.

What are the company's expansion plans and how is the company drawing its growth plans?

At KONE, our goal is to enhance urban life's flow. We comprehend urbanisation and assist our clients in maximising the benefits of public areas, buildings, and cities throughout the globe. To provide the finest people flow experience is our vision. We think that by collaborating with our partners and customers at every stage of the process, our vision may be realised to the greatest extent.

The theme of KONE's strategy is "Sustainable Success with Customers." KONE will concentrate on enhancing the value it generates for consumers throughout the four-year plan term with innovative intelligent solutions and will further integrate sustainability into all of its activities.

Three megatrends-urbanisation, sustainability, and technology-remain crucial behind the development of the elevator and escalator industry.

The areas that provide the greatest prospects for profitable development and distinction in order to provide clarity to our strategy are:

• Core goods and services that, via connection and adaptability, meet the individual demands of customers in a seamless manner. All goods and services shall be made as cost-effective and environmentally friendly as possible.
• New customer value solutions that are created and integrated with essential goods and services to offer consumers value in novel ways.
• Smart and sustainable cities: become the go-to partner for the development of smart and sustainable cities.

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